Hospitality


OVERVIEW

Organizations from the Hospitality Industry are oriented towards providing the finest facilities and services to their customers. This also includes safety and security of the customers and their assets. Apart from safety measures, good customer experience also includes exceptional services from the staff, making it a challenge for the industry to keep up. Matrix’s enterprise-grade People Mobility solutions (COSEC) are a range of explicitly designed products to meet all comprehensive requirements of the Hospitality industry. Matrix’s Access Control, Visitor Management and Vehicle Access Management solutions provide end-to-end solution for protecting, securing and monitoring resources of the Hospitality segment. The Time-Attendance solution will prove to be helpful in managing the staff accurately ensuring good services to the customers and meet the demands of attendance management. Thus, Matrix provides tailor-made solution to a chain of Hotels, Resorts, Recreational Centres, etc.

Benefits

  • Round the Clock Services
  • Centralized Staff Attendance Management
  • Elevated Employee Morale
  • Secured Premises, Staff and Customers
  • Boosted Organization Image and Productivity
Benefits

Solutions

Restrict Unauthorized Access at Various Facilities

Restrict Unauthorized Access at Various Facilities

At hotels and resorts, there are various facility centres where restricting an unauthorized person from accessing a particular area is very essential. Matrix Access Control ensures prevention of unauthorized access. COSEC Access Control offers live monitoring and control to check the system in real-time.

Ensuring Good Customer Service

Ensuring Good Customer Service

To lessen grievance, it is important to maintain transparency in terms of work-hours’ calculation and its accounting in salary. Matrix provides error free calculation of work hours and its direct integration with payroll, which would ultimately ease the work of HR. Moreover, employees can easily see their exact timings on the employee portal at any point of time with just a click. A happy employee tends to provide better services to customers.

Manage all the Branches from a Single Location

Manage all the Branches from a Single Location

With web based management system, Matrix helps chain of hotels and resorts manage the access and attendance of all their branches from a single location. Matrix provides reliable centralized control for multiple locations. Moreover, real-time data monitoring and auto-pushing of events make it an intelligent solution for fulfilling requirements of the Hospitality segment.

Track and Manage Multiple Shifts of Employees

Track and Manage Multiple Shifts of Employees

As hotels and resorts work round the clock, there are multiple shifts of employees. Based on organization requirement, Matrix provides optimized shift planning, which enables admin to schedule shifts to either an individual or a group of employees. In addition, Matrix aids in date rollover issues, auto shift correction and continuous shift management.

Restrict Floor-wise Access

Restrict Floor-wise Access

Access to elevator can be allowed or denied based on user access rights to any individual. In an elevator, the buttons to the floor will be enabled depending on the access rights of a user. Hence, Matrix provides secured and flexible floor-wise access control solution for the Hospitality segment.